Frequently Asked Questions

FAQs

Where do you deliver?

At the moment, Glossa Mia ships exclusively within the United States. Every order qualifies for free standard shipping, with no extra charges at checkout.

How quickly will I receive my order?

If you place your order before 6:00 PM (GMT-8), we’ll begin processing it the same day. Handling takes 1–3 business days, and delivery usually takes 4–7 business days after dispatch. That means most orders arrive within 5–10 business days, Monday through Friday.

Is shipping always free?

Yes, shipping is always 100% free for all orders within the U.S., regardless of the amount you spend.

What is your return policy?

We accept returns for both defective and non-defective items that are in new or gently worn condition. Returns are available for up to 60 days from the delivery date, and we cover the cost of return shipping. Refunds are issued within 14 days once we receive your item.

Can I request an exchange instead of a refund?

Absolutely. If your item doesn’t work out, you can request an exchange within 60 days as long as it’s in new or gently worn condition. Just like returns, exchanges come with free return shipping.

What payment methods do you accept?

We currently accept PayPal for all purchases. Every transaction is processed in USD and secured with SSL encryption to keep your details safe.

How do I get in touch with your team?

Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM (GMT-8). We do our best to respond within 48 business hours. You can reach us anytime at info@glossamia.com or by visiting our Contact Us page.

About Glossa Mia

At Glossa Mia, we believe the right outfit transforms how you feel. Based in California, we curate a collection of elegant dresses, versatile tops, and timeless women’s fashion essentials made to inspire confidence and effortless style. With free shipping across the United States, easy 60-day returns, and dedicated customer support, we make it simple to discover fashion you’ll love for every occasion.

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